About this policy.
This Social Media Policy explains how Keep Redditch Tidy uses social media and how we manage comments, messages, tags, shares and other forms of engagement.
It applies to official Keep Redditch Tidy social media pages, profiles, posts and content, including Facebook, Instagram, X and YouTube.
How we use social media.
Keep Redditch Tidy uses social media to share campaign news, litter picking updates, supporter information, local messages, photos, videos and practical information connected to the campaign.
We may also use social media to promote events, encourage people to pledge their support, thank supporters, share community activity and respond to general questions.
Comments and engagement.
We welcome constructive comments, questions and discussion. People engaging with our social media pages should do so respectfully and responsibly.
Comments do not necessarily reflect the views of Keep Redditch Tidy. We are not responsible for comments, posts or content published by other users.
Moderation of comments.
We reserve the right to hide, remove, restrict or report comments or content where we consider it necessary.
This may include content that is abusive, threatening, defamatory, discriminatory, misleading, spam, unlawful, irrelevant, repeatedly disruptive, or likely to cause unnecessary harm to others.
Behaviour we may restrict.
We may take action where users post or share material that includes:
- abuse, harassment, threats or personal attacks;
- hate speech, discriminatory language or offensive material;
- defamatory, false or misleading claims;
- spam, scams, repeated promotional posts or unrelated advertising;
- personal information about another person without consent;
- content encouraging unlawful, unsafe or harmful behaviour;
- repeated comments that disrupt reasonable discussion.
Messages and responses.
We may receive direct messages through social media. We will try to respond where appropriate, but social media should not be treated as a guaranteed or urgent contact method.
For general enquiries, press enquiries or formal contact, please use the contact form on this website.
Photos, videos and consent.
Keep Redditch Tidy may share photos or videos connected to campaign activity, supporter involvement, litter picking, local events or public updates.
Where images feature identifiable people, we will aim to use images responsibly and with appropriate permission where required. If you believe an image has been used in error, please contact us.
Sharing third party content.
We may share, repost or link to content from other organisations, supporters or public sources where it is relevant to the campaign.
Sharing third party content does not necessarily mean Keep Redditch Tidy endorses every view, statement or item published by that third party.
Safeguarding and safety.
People should avoid posting personal information, private addresses, telephone numbers, personal disputes or details that could place someone at risk.
Concerns involving immediate danger, crime, safeguarding or urgent public safety should be reported to the appropriate authority rather than relying on social media contact.
Blocking and reporting.
We may block, restrict or report users where their behaviour repeatedly breaches this policy or the rules of the social media platform being used.
Serious or unlawful content may be reported to the relevant platform or authority where appropriate.
Platform rules.
Social media platforms have their own terms, rules, privacy policies and moderation systems. Users are responsible for following the rules of the platform they are using.
Keep Redditch Tidy is not responsible for the operation, availability, privacy practices or moderation decisions of third party social media platforms.
Changes to this policy.
This policy may be updated from time to time to reflect changes in how Keep Redditch Tidy uses social media or manages online engagement.
The date shown in the summary panel indicates when this version was last updated.
Contact us.
If you have a question about this Social Media Policy, or if you need to contact us about something posted on our social media pages, please use the contact page.